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Joely was just 18 when she was a passenger in a serious car accident. The vehicle was involved in a head on collision with a tractor and consequently resulted in being roadside with serious injuries. LIVES Clinical Director Simon Topham was first to respond to the 999 call, followed by Richard, one of LIVES level 3 responders.

LIVES responders are community based and this enables them to respond to emergency calls very quickly within our rural county. Being within the community also means that our responders may be your neighbour or friend. Much to Joely’s parents relief when they arrived at the scene.

Richard, who knew them was able to give them a reassuring nod that Joely was going to be ok. Doctor Topham saw to Joely and both himself and Richard were able to see to the patients before transferring to the ambulance when they arrived. These first minutes in any emergency are vital.

Watch her story below or here