Feedback
Your stories
We love hearing about your experience with LIVES and how we have made a difference to you. Do you have a story about LIVES you would like to share to help promote the important work we do? If so, please email stories@lives.org.uk with your story or a brief summary and a member of the Fundraising & Marketing team will be in touch.
Saying thank you
If you would like to personally say thank you to a LIVES Emergency First Responder or Medic Responder who has helped you or your family member, we can help assist this and forward on any messages of thanks or cards from patients. It is not always possible to meet the responder in person but if this is something you would like to enquire about, please contact the LIVES HQ team on info@lives.org.uk or call 01507 525999 and a member of our team may be able to facilitate an opportunity to say thank you.
Patient data
Where LIVES volunteers are first on the scene to a medical emergency they will complete a Patient Report Form, this Patient Report Form details the care they have provided. If you are transported to the hospital this form will go with you to the hospital to support your onward care, if you are left at home we’ll leave a copy at home with you.
A copy of this patient report form is retained centrally by LIVES, this data is used by LIVES for audit purposes and to support your care.
This data is not used for fundraising or marketing purposes. This data is shared with our NHS partners and where we have a legal obligation to share with the police or Coroners in certain circumstances.
Your personal data can be requested by submitting a subject access request to info@lives.org.uk.
Have you been seen by a LIVES Community
First Responder or Medic?
You are 1 of 20,000 people in our county who will have been helped by a LIVES volunteer this year.
LIVES is a Lincolnshire charity that supports 700+ highly trained volunteers get to their neighbours fast to deliver vital care in those crucial first moments of a medical emergency before handing over to the ambulance service. LIVES responders’ actions save lives.
We care deeply about ensuring our care for you and your community is of the highest standard. We very rarely get to hear how our patients have got on once we’ve left them in the capable hands of the ambulance service, so your comments, compliments and even suggestions as to how we can do things better are greatly valued.
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